I purchased this laptop after returning a similar Toshiba which failed after less than 1 month. I researched this topic considerably and found the Asus to have precisely the features and functions that my wife needed for her small business. I also selected this product based on the customer service rankings of Asus being the only one which beats out Apple. We got the laptop in and everything was great, until we tried to make it work with our existing laser printer, contrary to what Microsoft advertised in their documentation on Windows 7 64 bit edition. I contacted Microsoft who told me that they in fact do support our printer and that I did not have a full load of Windows 7 64bit edition on the laptop and that I needed to contact Asus as they sold me the Windows license. I called Asus and after a long amount of time arguing with them the points that the Microsoft rep made, they finally accepted responsibility. I was put in touch promptly with a "senior engineer" named "Margaret" (heavy Chinese accent) who provided me with a reference number to the case. Over the coming few days we went back and forth trying several different things. Margaret finally told me on day 3 that she would have to research this some more and she would then call me the next day. She did not call me the next day. 1 week later I called asking for status. The tech support person that I spoke with then put me in touch with another "senior engineer" who reviewed the documentation of the situation from the various calls that I had made. He also told me that he would do his best to help me and he would call me back in the next day or so. I'm now 2 weeks later and have not heard anything from them, so today I called them back and requested a supervisor. I was put on hold while they looked for the same engineer to help me. 5 times I requested a supervisor. Finally they put me on hold because the supervisor was on another call. Then they came back on the line to tell me that the supervisor is not at her desk. Then they're looking for another supervisor to help. Then they hung up on me. I called back asking for someone in management. I was eventually, after being put on hold MANY times for a total of 55 minutes more, put in touch with customer complaints, who admitted that they're having problems currently and working to resolve their call center "issues". Finally they got me with product management engineering who is now trying to help me through my problem.
Bottom line, I have no clue how in the world they won top place in customer satisfaction (above Apple, and double that of Dell, HP, etc) as I have never seen a more disjointed customer service organization in my 15 years in IT.Get more detail about ASUS UL30A-X5 Thin and Light 13.3-Inch Black Laptop (12 Hours of Battery Life).
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