Let me start off by saying, the specs on this laptop are wonderful, especially for the price. For all practical purposes, this should be a great computer, refurbished or not. That being said...
I have had this computer for less than a week. The only issue that I have had with it, is getting connected online. I actually connected online for about 10 minutes. Then, out of the blue, the internet connection died but the laptop was still connected and visible to my network.
I am no novice when it comes to computers and am A+, Network+ Certified. This being stated, the obvious, "check the wifi light", "re-boot the computer", "check all other connections", and "check services" thing went without saying. I even tried giving it a static IP address, disabling all in encryption on my uverse router(even though the other 2 desktops, laptop, 2 cell phones and the wii were doing just fine), to see if that would fix the problem and it did NOT.
Finally, I contacted HP and after chatting with them online from another wireless laptop in the house for over an hour, they tell me to do a complete factory restore on a computer that is only a three days old (out of the box) and has nothing on it. WTF!!!
I am thoroughly disappointed in this Laptop and HP. Maybe, there are some of you out there who could think of some other ways to fix it that myself, the HP rep and the forums on this laptop couldn't. However; if you are not a techie person and are planning to buy a computer to use at home, ONLINE, STAY AWAY FROM THIS PRODUCT!!! I dont care if the factory restore works or not, this thing is going back.
P.S. The factory restore didnt work.Get more detail about HP Pavilion G71-340us 17.3-Inch Laptop - Black (Manufacturer Refurbished).
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