I didn't buy this laptop through Amazon, but I feel like I need to complement Sony somewhere. I bought this laptop about six months ago and three days ago when I turned it on there was a bizarre red blotch on the screen. It hadn't been damaged. I called customer care expecting to get a "it's out of warranty" response, but instead they told me a service technician would call me within three days and schedule a visit within 10 business days. On the second day the service tech called and asked if he could come by now for in home service. I'm in a big city so there's probably a lot of service techs here. The screen was replaced, not a cent out of my pocket, and no less than one phone call. I'm totally amazed by this!!!
The laptop is not bad either. :) Quick boot up, nice screen, I like the Sony quality and that's why I chose it from other laptops. But the kicker is, had this happened with another company I probably would have ended up paying something for the repair or taking it and leaving it somewhere for a few days. I'm so glad I spend the extra money.Get more detail about Sony VAIO VGN-NW240 Series 15.5-Inch Laptop (Windows 7 Home Premium).
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